We do everything we can to locate missing packages. If your order has been marked delivered but you don't have it, please check with your local post office to verify the GPS location of the mail carrier at the time it was marked delivered. Verify with family members and neighbors that the package wasn't picked up and placed somewhere unexpected. Finally, verify on your receipt that your address was correct.

For the most part, yes. Holes can be drilled in flat objects. The holes will be drilled from front to back. The charge for holes is 5 cents each. Please request a special listing that includes holes before purchasing. Any drilling requests that are in the notes to seller will incur an additional 45 cent charge to cover fixed fees charged by Etsy and the payment processor. Items that have holes drilled at the customer's request are not eligible for return.

Hardwood pieces are made from birch, beech, and maple. Each batch can vary depending on the stock available at the time of milling.

Unused items can be returned in their original condition. Original and return postage costs are not refundable.